Frequently Asked Questions

No. Most Re:Glow members start as complete beginners. The programme is built for your fitness level, one person at a time, so there is nothing to keep up with.

There is no age limit. Many Re:Glow members are in their 40s to 70s, and we train older members safely and effectively.

About 90 minutes including counselling. It covers a real training session and a conversation about what you want to change.

Not at all. You are welcome to take your time and think it over after the trial. We do not do aggressive sales, so please feel free to try a session with no pressure to join.

Photo identification (such as a driving licence) and a credit card for payment. Bring these only if you already intend to join on the day of your trial.

Yes, for subscription plans: three months from the month your subscription starts. Results from training take a few months to become visible, so we ask for this minimum to help you actually see the change you came for. There is no separate cancellation penalty, but if you cancel inside the minimum period the remaining months are still payable. The Intensive and Bridal plans have a fixed length instead and are not subject to mid-term cancellation.

We do not impose severe dietary restrictions. We suggest changes that fit your life and can be sustained, with day-to-day support over LINE and a dedicated app.

It varies from person to person, but most members feel a difference within two to three months. Health markers sometimes improve from the first month.

Twice a week or more is ideal, but once a week can still deliver real results. Your trainer will suggest a frequency that fits your lifestyle and that you can keep up without strain.

In most cases, yes. We ask about your symptoms in detail at the first counselling session and build a menu that works around the pain. If you are under a doctor’s care, sharing that advice helps us programme more safely.

Nothing — you can come empty-handed. Training wear, a towel, shoes and water are all provided free of charge. You are welcome to bring your own kit if you prefer.

We do not currently have any female trainers on staff. All sessions take place in a fully private room rather than on an open gym floor, so you can train without anyone else watching.

Yes — you can cancel free of charge up to 24 hours before the start time. Cancellations made within 24 hours of the start time are, as a rule, counted as a used session. This is not a penalty fee; it simply means that session comes off your monthly allowance.

Yes. Members may book at both the Mitakadai and Jindaiji studios, whichever is convenient on the day.

Tell a member of staff by the 20th of the month and the new plan applies from the following month. If you tell us after the 20th, it applies from the month after that.

Subscription plans are monthly and are paid by credit card. Lump-sum plans such as the Intensive and Bridal plans also accept electronic money (cash is not accepted). Corporate plans can be invoiced.

There is no dedicated car park at either studio, so please use one of the nearby coin car parks. The Mitakadai studio has no bicycle parking either, so please use a paid bicycle park nearby; a bicycle parking space is available at the Jindaiji studio.

Use of the shower facilities will end on 31 October 2026. The powder room and free towel rental remain available, so you can still come straight from or head straight to work without bringing anything.

Yes — training wear, a towel, shoes and water are all provided free of charge at both studios. Come empty-handed.

Both studios are open 9:00–23:00, with irregular closing days rather than a fixed weekly one. Same-day booking is possible, so feel free to book whenever a slot opens up in your schedule.